From AI investment
to meaningful adoption.
Common Sense AI supports a large Belgian care organisation in turning Microsoft 365 Copilot investments into practical everyday use, connecting employee enablement, AI governance and organisational change.
A large Belgian care organisation
The challenge
Investing in AI technology does not automatically lead to adoption.
The organisation needed to bridge the gap between technology availability and everyday use, helping employees understand where AI adds value while giving management better insight into adoption and responsible use.
The solution
Common Sense AI works alongside IT, management and internal AI ambassadors to connect technology, people and governance.
Our work includes:
- Understanding adoption. Analysing usage data, employee needs and barriers.
- Enabling employees. Providing hands-on workshops and accessible support.
- Supporting change. Engaging managers and AI ambassadors to encourage adoption.
- Strengthening governance. Supporting AI policies, agent governance and responsible use.
- Finding practical value. Identifying use cases connected to real workflows.
The result
The engagement is ongoing, with adoption measured through usage data, employee feedback and practical application.
The objective is to establish a sustainable foundation for responsible AI use, where employees understand the technology, recognise its value and feel confident applying it in their daily work.